Privacy Policy

Privacy Policy for Newcrest Lime Limited

Newcrest Lime Limited (“Newcrest Lime,” “we,” “us,” or “our”) is a company incorporated in Zambia that produces and exports lime and related products to customers around the world. This Privacy Policy explains how we collect, use, disclose, and safeguard information about visitors to our website and about the customers, suppliers, and partners we deal with in the course of our business, including our export operations.

If you have questions or need more information about this Privacy Policy, please contact us using the details at the end of this page.

This Privacy Policy applies to information collected through our website. It does not apply to information collected by third parties, such as shipping agents, freight forwarders, or payment processors, who maintain their own privacy policies.

Consent

By using our website or otherwise providing us with your personal information, you consent to the collection and use of that information in accordance with this Privacy Policy.

Information We Collect

The type of information we collect depends on how you interact with us. This may include:

  • Contact details such as your name, job title, company name, business address, email address, and telephone number.
  • Information you provide when making an enquiry about our lime products, requesting a quotation, or placing an export order.
  • Shipping, customs, and export-related documentation necessary to fulfil international orders, such as consignee details, port of destination, and delivery instructions.
  • Billing and payment information required to process transactions, subject to the security practices of our payment providers.
  • Information you submit when contacting us directly, including the content of your message and any attachments.
  • Technical information automatically collected when you visit our website, such as your IP address, browser type, and browsing activity.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and respond to enquiries.
  • Process orders, prepare export and shipping documentation, and coordinate deliveries with our logistics and customs partners.
  • Communicate with customers, suppliers, and partners regarding products, orders, and account matters.
  • Comply with Zambian export regulations and the import requirements of destination countries.
  • Improve our website, products, and services.
  • Send updates, marketing communications, or promotional material, where you have agreed to receive these.
  • Detect, prevent, and address fraud, security incidents, or other unlawful activity.

Sharing of Information for Export Purposes

Because we export our products internationally, we may need to share relevant information with third parties involved in fulfilling an order, including freight forwarders, shipping lines, customs authorities in Zambia and in destination countries, clearing agents, and financial institutions handling trade payments. We share only the information necessary for these parties to perform their role and expect them to handle it responsibly.

Log Files

Like most websites, Newcrest Lime Limited uses log files that record visitor activity. This may include IP addresses, browser type, internet service provider, date and time stamps, referring or exit pages, and click activity. This information is not linked to any personally identifiable data and is used to analyze trends, administer the website, and gather general demographic information.

Cookies and Web Beacons

Our website may use cookies to store visitor preferences and information about pages accessed, in order to improve and customize your browsing experience. You can choose to disable cookies through your browser settings; instructions are available on your browser’s official support pages.

Third-Party Privacy Policies

This Privacy Policy does not apply to third-party websites, advertisers, logistics providers, or payment processors we may work with. We encourage you to review the privacy policies of any third party you interact with in connection with our products or services.

Your Data Protection Rights

Depending on where you are located, you may have rights regarding your personal data, including the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to any legal or regulatory retention requirements applicable to export and customs records.
  • Restrict or object to certain processing of your personal data.
  • Request a copy of your data in a portable format.

These rights are recognized under Zambia’s Data Protection Act No. 3 of 2021, and, where applicable to customers or visitors from other jurisdictions, under equivalent international data protection frameworks such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the details below. We aim to respond to all requests within one month.

Data Retention and Security

We retain personal and export-related information for as long as necessary to fulfil the purposes described in this Policy, including compliance with Zambian export control, customs, and tax record-keeping requirements. We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, loss, or misuse.

Children’s Information

Newcrest Lime Limited does not knowingly collect personal information from children. Our website and services are directed at businesses and individuals engaged in commercial activity, not at children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page and take effect immediately upon publication. We encourage you to review this page periodically.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Newcrest Lime Limited
Zambia
Email: support@newcrestlime.com